Cancellation & Refund Policy

1 7-Day Free Trial

We offer a 7-Day Free Trial for all new library registrations. This allows library owners to fully explore, test, and evaluate all features of SeatWise without any financial commitment before making a purchase.

2 No Refund Policy

Because we provide an unrestricted 7-day free trial period prior to subscription purchase, SeatWise maintains a strict NO REFUND policy for all completed subscription payments. Once a paid plan is activated, no full or partial refunds will be issued under any circumstances.

3 Subscription Cancellation

You can choose not to renew your subscription plan at the end of your billing cycle. Upon cancellation, you will continue to have access to your dashboard until the end of your current paid validity period, after which your account features will be limited.

4 Duplicate Transactions & Support

In the rare event of a technical error resulting in a double charge or duplicate transaction, please notify our support team immediately. Verified duplicate payment amounts will be refunded back to the original source bank account within 5-7 business days.

5 Contact Support